Privacy Policy

Welcome to PreparationSP ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at support@preparationsp.com.

This privacy policy applies to all information collected through our website (www.preparationsp.com), mobile application, and any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the "Services").

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise contact us.

Personal information provided by you: We collect names, email addresses, phone numbers, educational qualifications, exam preferences, and payment information when you register, purchase courses, or interact with our Services.

Information automatically collected: We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

2. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To facilitate account creation and logon process - To create and manage your account so you can access our courses and features.
• To provide and deliver services requested by you - Including processing payments, delivering course content, certificates, and support.
• To respond to user inquiries and offer support - To address your questions and concerns about our Services.
• To send administrative information - Related to your account, purchase, updates, policy changes, and security alerts.
• To protect our Services - For fraud monitoring, security purposes, and to keep our platform safe.
• To evaluate and improve our Services - Including analytics, research, and product development.
• To deliver personalized content and recommendations - Based on your learning preferences and progress.

3. Information Sharing & Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We promise to notify you of any data breach that may affect your personal information in accordance with applicable laws.

Our security measures include: SSL encryption for data transmission, secure payment gateways (Razorpay/Stripe), regular security audits, access controls, and employee training on data protection.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Right to Access: You can request copies of your personal information.
• Right to Rectification: You can request correction of inaccurate information.
• Right to Erasure: You can request deletion of your personal information under certain conditions.
• Right to Restrict Processing: You can request that we restrict processing of your personal information.
• Right to Data Portability: You can request transfer of your data to another organization.
• Right to Object: You can object to our processing of your personal information.

To exercise any of these rights, please contact us at privacy@preparationsp.com. We will respond to your request within 30 days.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Types of cookies we use: Essential cookies (required for basic functionality), functional cookies (to remember your preferences), analytics cookies (to understand how you use our platform), and advertising cookies (to show relevant offers).

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children under 13 without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside India and choose to provide information to us, please note that we transfer the data to India and process it there.

10. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.